Legal notice
Website: VibeCart.co.za
1. Website operator
VibeCart.co.za is owned and operated by:
Trading name: VibeCart.co.za
Full legal name: [INSERT FULL NAME OR REGISTERED COMPANY NAME]
Legal status: [SOLE PROPRIETOR / PRIVATE COMPANY / OTHER]
Place of registration: South Africa
Address for service of legal documents: [INSERT PHYSICAL ADDRESS]
Telephone or WhatsApp: [INSERT NUMBER]
Email address: [INSERT EMAIL ADDRESS]
Website address: VibeCart.co.za
In this notice, “VibeCart”, “we”, “us” and “our” refer to the person or legal entity identified above. “User”, “you” and “your” refer to any person who visits, browses or uses this website.
2. Application of this notice
This Legal Notice applies to the use of VibeCart.co.za and any content, features or services made available through the website.
By accessing or using this website, you acknowledge this Legal Notice. Purchases made through the website are also subject to our:
Terms and Conditions;
Privacy Policy;
Shipping and Delivery Policy;
Returns and Refunds Policy; and
Any product-specific terms displayed before checkout.
If there is a conflict between this notice and a mandatory provision of South African law, the applicable law will prevail.
3. Applicable law
This website is operated from South Africa.
This Legal Notice and the use of this website are governed by the laws of the Republic of South Africa, including applicable provisions of:
The Consumer Protection Act 68 of 2008;
The Electronic Communications and Transactions Act 25 of 2002;
The Protection of Personal Information Act 4 of 2013; and
Other applicable South African legislation.
Nothing in this notice is intended to exclude, restrict or replace any statutory rights available to a consumer.
4. Website information
VibeCart.co.za takes reasonable steps to ensure that information displayed on the website is accurate, current and complete.
However, product information, availability, pricing, photographs, specifications, delivery estimates and promotional information may occasionally contain errors or require updating.
We may correct genuine errors or omissions, provided that doing so does not unlawfully prejudice a customer who has already completed a transaction.
Where a material error affects an order, we will contact the customer and provide an appropriate option, which may include:
Confirming the order using the corrected information;
Selecting an alternative product; or
Cancelling the affected product or order for a refund.
5. Product images and descriptions
We make reasonable efforts to display products and their features accurately.
Product colours may appear slightly different depending on the user’s screen, device, lighting conditions or display settings.
Packaging, branding or minor product details may change without materially changing the product’s intended purpose or functionality.
A customer remains entitled to the remedies available under applicable law if a product is materially different from its description, defective, unsafe or incorrectly supplied.
6. Product availability
Products displayed on the website are subject to availability.
Placing a product in a shopping cart does not reserve the product. An order is subject to acceptance and availability.
Where a product becomes unavailable after payment, VibeCart.co.za will notify the customer and offer an appropriate remedy, which may include:
A full refund for the unavailable product;
An alternative product accepted by the customer; or
A revised fulfilment date accepted by the customer.
We will not substitute a product without the customer’s agreement where the substitute is materially different from the product ordered.
7. Pricing
Prices are displayed in South African rand unless clearly stated otherwise.
The price payable will be the price presented to and accepted by the customer during checkout, subject to the correction of an obvious or genuine error in accordance with applicable law.
Delivery charges and other applicable costs will be disclosed before the customer completes payment.
VAT status: [SELECT ONE]
Prices include VAT, where applicable; or
VibeCart is not currently registered for VAT and does not charge VAT separately.
8. Intellectual property
Unless otherwise indicated, all rights in the following material belong to VibeCart.co.za or are used with the permission of the relevant owner:
The VibeCart.co.za name and logo;
Website design and layout;
Original photographs and graphics;
Product descriptions;
Written content;
Videos;
Advertising material;
Downloadable documents; and
Other original website content.
You may view and use the website for lawful, personal and non-commercial purposes.
You may not, without prior written permission:
Copy or reproduce substantial portions of the website;
Republish VibeCart.co.za content on another website or platform;
Alter or remove copyright, trademark or ownership notices;
Sell, license or commercially exploit website content;
Use VibeCart.co.za branding in a misleading manner;
Suggest an affiliation, endorsement or partnership that does not exist; or
Use automated tools to extract website content in a manner that disrupts or burdens the website.
Nothing on this website grants the user ownership of any intellectual property.
9. Third-party trademarks and content
Product names, manufacturers’ names, logos and trademarks belonging to third parties remain the property of their respective owners.
Their appearance on VibeCart.co.za does not necessarily indicate sponsorship, partnership or endorsement unless expressly stated.
10. Acceptable use
You may not use this website to:
Commit or encourage unlawful activity;
Submit false, fraudulent or misleading information;
Interfere with the website’s security or normal operation;
Introduce malicious software, viruses or harmful code;
Attempt to access restricted systems, accounts or information;
Impersonate another person;
Abuse promotional offers or payment systems;
Infringe another person’s intellectual property or privacy rights;
Place fraudulent orders; or
Collect information about other users without lawful authority.
We may restrict access, cancel fraudulent transactions or take appropriate legal action where misuse is reasonably suspected.
Cancellation of an order under this section will not permit VibeCart.co.za to retain money to which it is not lawfully entitled.
11. User accounts
Where the website permits customer accounts, the customer is responsible for:
Providing accurate information;
Maintaining the confidentiality of their login details;
Using a secure password; and
Informing VibeCart promptly of suspected unauthorised account access.
VibeCart.co.za will not ask a customer to disclose a banking PIN, card PIN or one-time password through unsolicited email, social media message or telephone communication.
12. External links
This website may contain links to third-party websites, payment providers, courier platforms or social-media services.
These external services are operated independently and may have their own terms, privacy policies and security practices.
VibeCart.co.za does not control third-party websites and does not guarantee that their content will always be accurate, available or secure.
This clause does not remove VibeCart’s responsibility for the actions of service providers where responsibility remains with VibeCart.co.za under applicable law.
13. Website availability
We aim to keep the website reasonably accessible and secure.
Access may occasionally be interrupted because of:
Maintenance;
Software updates;
Hosting interruptions;
Network problems;
Security incidents;
Load shedding;
Events beyond our reasonable control; or
Other technical difficulties.
VibeCart.co.za does not guarantee uninterrupted or error-free website operation. We will take reasonable steps to address material issues within our control.
14. Security
VibeCart.co.za takes reasonable technical and organisational measures to protect the website and information processed through it.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Users are responsible for maintaining appropriate security on their own devices, accounts and internet connections.
Any processing of personal information is governed by our Privacy Policy.
15. Important limitation of liability
Please read this section carefully. It limits VibeCart’s liability to the extent permitted by law.
To the maximum extent permitted by South African law, VibeCart.co.za will not be liable for indirect, incidental, special or consequential loss arising solely from:
Temporary inability to access the website;
Reliance on non-material website information;
A third-party website not controlled by VibeCart.co.za;
Malware or harmful code introduced by a third party despite reasonable security measures;
Misuse of the website by the user; or
Events outside VibeCart’s reasonable control.
This limitation does not:
Exclude liability for gross negligence;
Exclude liability that cannot legally be excluded;
Remove any right under the Consumer Protection Act;
Remove VibeCart’s responsibility for defective or unsafe goods;
Remove VibeCart’s responsibility for goods lost or damaged before delivery where the risk remains with VibeCart;
Remove a customer’s right to a lawful refund, replacement or repair; or
Excuse VibeCart from performing any duty imposed by applicable law.
16. No professional advice
General information published on this website is provided for product, shopping and customer-support purposes.
It is not intended to constitute medical, legal, financial or other professional advice.
Customers should follow product warnings, manufacturer instructions and obtain appropriate professional guidance where necessary.
17. Reviews and customer-submitted content
Where users submit reviews, photographs, comments or other content, they confirm that:
The content is based on their genuine experience;
They have the right to submit it;
It does not unlawfully infringe another person’s rights;
It is not defamatory, threatening, discriminatory or fraudulent; and
It does not contain malicious code or unlawful content.
The user grants VibeCart.co.za a non-exclusive, royalty-free permission to display the submitted content for operating and promoting VibeCart.co.za , subject to applicable privacy and consumer law.
VibeCart.co.za may remove unlawful, fraudulent, irrelevant or abusive content. We will not alter genuine reviews in a way that misrepresents the customer’s opinion.
18. Changes to this notice
VibeCart.co.za may update this Legal Notice to reflect:
Changes in law;
Changes to the website;
Changes to business operations; or
Changes to our services and policies.
The updated version will be published on this page with a revised effective date.
Changes will not retrospectively remove rights that a customer already acquired under a completed transaction.
19. Complaints and dispute resolution
Customers should first contact VibeCart.co.za so that we can investigate and attempt to resolve the matter.
Customer-support email: [INSERT EMAIL ADDRESS]
Telephone or WhatsApp: [INSERT NUMBER]
Operating hours: [INSERT DAYS AND HOURS]
Please provide:
Your full name;
Order number, where applicable;
A description of the complaint;
Relevant supporting information; and
The outcome you are requesting.
If the complaint cannot be resolved directly, the customer may approach an appropriate consumer protection body or alternative dispute-resolution service where applicable.
20. Jurisdiction
Subject to any consumer right to approach a tribunal, ombud, regulator or court with lawful jurisdiction, disputes relating to this website will be dealt with under South African law.
Nothing in this clause forces a consumer to waive a right to use a dispute-resolution process or court available under applicable legislation.
21. Contact and legal notices
General enquiries may be sent to:
Email: [INSERT EMAIL ADDRESS]
Telephone or WhatsApp: [INSERT NUMBER]
Formal legal notices must be sent to:
Legal name: [INSERT FULL LEGAL NAME]
Physical address: [INSERT ADDRESS FOR SERVICE OF LEGAL DOCUMENTS]
Email address: [INSERT LEGAL OR BUSINESS EMAIL ADDRESS]
Receipt of an email does not constitute formal service where a particular method of service is required by law.
22. Severability
If any provision of this Legal Notice is found to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.
The remaining provisions will continue to apply.
23. Entire website policy framework
This Legal Notice must be read together with VibeCart’s other published policies.
It does not replace the store’s Terms and Conditions, Privacy Policy, Shipping and Delivery Policy or Returns and Refunds Policy.